Kaur, Gunjeet <br/><br/>
Relationship marketing: focusing on consumer complaints 
by Gunjeet Kaur 
 - Delhi  New Century  2003 
 - 219p. 
<br/><br/><label>ISBN: </label>8177080482 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer relations<br/>Consumer complaints
<br/><br/><label>Dewey Class. No.: </label>T347 K166