Managing to improve public services 
edited by Jean Hartley,. et. al. 
 - Cambridge  Cambridge  2008 
 - 298p. 
<br/><br/><label>ISBN: </label>9780521708272 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration --Management --Evaluation<br/>Public administration --Management
<br/><br/><label>Dewey Class. No.: </label>B3 H255m