Gastelaars, Marja <br/><br/>
The public services under reconstruction: client experiences, professional practices, managerial control 
by Marja Gastelaars 
 - Oxon  Routledge  2009 
 - 182p. 
<br/><br/><label>ISBN: </label>9780415472425 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change<br/>Service industries --Management<br/>Public utilities --Management
<br/><br/><label>Dewey Class. No.: </label>K12 G218