00327pab a2200121 454500008004000000100002100040245006100061260000900122300001200131362000800143650003000151773002400181180718b1999   xxu||||| |||| 00| 0 eng d  aDavies, Elwyn C.  aQuality in design and the integration of quality systems  c1999  ap.20-22  aApr  aTotal qualaity management  aManagement Services