00326pab a2200133 454500008004000000100001800040245004200058260000900100300001000109362001000119650002900129650001400158773002000172180718b1999   xxu||||| |||| 00| 0 eng d  aManu, Patrick  aTotal quality management in education  c1999  ap.1-3  a9 Aug  aTotal quality management  aEducation  aUniversity News