00334pab a2200133 454500008004000000100002100040245006700061260000900128300001000137362000800147650001000155700002100165773001400186180718b1987   xxu||||| |||| 00| 0 eng d  aPoza, Ernesto J.  aImproving morale and customer service in banksbA case history  c1987  a58-61  aMay  aBanks  aClaudio J. Fuchs  aPersonnel