00326pab a2200121 454500008004000000100001900040245005100059260000900110300001300119362001200132650001800144773004200162180718b1998   xxu||||| |||| 00| 0 eng d  aAhmad, Zakaria  aReengineering public services through ISO 9000  c1998  ap.108-20  aJan-Dec  aCivil service  aAsian Review of Public Administration