Uppal, R. K. <br/><br/>
Service quality customer satisfaction and efficiency in Indian banks: an empirical study 
by R. K. Uppal 
 - New Delhi  Sarup Books  2011 
 - 382p. 
<br/><br/><label>ISBN: </label>9788176257770 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Self-help groups --India<br/>Microfinance --India<br/>Customer relations --India --Management<br/>Internet banking --India<br/>Banks and banking --India
<br/><br/><label>Dewey Class. No.: </label>T42x54 Up6s