Gallagher, Richard S. <br/><br/>
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service 
By Richard S. Gallagher 
 - New Delhi  BPI India   2012 
 - 111p. 
<br/><br/><label>ISBN: </label>9788184975451 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations -- Humor<br/>Customer services -- Management -- Humor<br/>Customer services -- Humor
<br/><br/><label>Dewey Class. No.: </label>T42 G135