Dash, Saroj Kumar and Panda, Arun Kumar <br/><br/>
Relationship marketing :  a study on consumer's perceptions of service quality in selected Indian banks 
by Saroj Kumar Dash and Arun Kumar Panda 
 - New Delhi  Serials Publications  2012 
 - 419p. 
<br/><br/><label>ISBN: </label>9788183875202 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer relations<br/>Consumer complaints
<br/><br/><label>Dewey Class. No.: </label>T347 D26