01326pab a2200133 454500008004000000100002100040245007700061260000900138300001300147362000800160520095300168650002601121773004501147180718b2000   xxu||||| |||| 00| 0 eng d  aNyhan, Ronald C.  aChanging the paradigm: trust and its role in public sector organizations  c2000  ap.87-109  aMar  aThe article explores the feasibility of a trust-based organizational paradigm as a new model for public sector management. A conceptual model is developed from a literature review of more than 100 journal articles and books. The author proposes that participation in decision making, feedback from and to employees, and empowerment of employees lead to increased interpersonal trust (between supervisor and employee) in a public organization. The article further hypothesizes that these trust-building practices between supervisors and workers can lead to increased productivity and strengthened organizational commitment. The conceptual model is empirically tested using as a case study both structural equation modeling and data from a municipal government. The analysis demonstrates that the trust-based model is a viable paradigm for increasing interpersonal trust, organizational commitment, and productivity in the public sector. - Reproduced  aPublic administration  aAmerican Review of Public Administration