Frei, Frances and Morriss, Anne <br/><br/>
Uncommon service : how to win by putting customers at the core of your business 
by Frances Frei and Anne Morriss 
 - Boston  Harvard Business review press  2012 
 - 247p. 
<br/><br/><label>ISBN: </label>9781422133316 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries -- Management<br/>Customer services<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>T48 F881