Spector, Robert and McCarthy, Patrick <br/><br/>
Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry 
by Robert Spector and Patrick McCarthy 
 - 2nd 
 - New Delhi  Wiley  2012 
 - 224p. 
<br/><br/><label>ISBN: </label>9788126536467 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Department stores -- United States -- Management<br/>Customer services -- United States -- Handbooks, manuals, etc<br/>Nordstrom (Firm) -- Management
<br/><br/><label>Dewey Class. No.: </label>T15x54 Sp31