01132pab a2200133 454500008004000000100001800040245004400058260000900102300001200111362001200123520082800135650001800963773001700981180718b2000   xxu||||| |||| 00| 0 eng d  aSardana, G.D.  aMeasuring productivity in civil service  c2000  ap.46-55  aApr-Jun  aProductivity and its measurement have been generally considered as issues concerning labour in the manufacturing sector. Civil service in its traditional role of regulator and controller has seldom been considered a domain fit for productivity measurement. However, liberalized economy and globalization have changed the roles of the government and the civil service. There is a new focus on customer service and performance improvement. What requires to be improved has to be measured as what cannot be measured cannot be improved. This paper views the concept of productivity in its broader perspective. The three facets of Productivity termed as PQR: Performance, Quality and Recipient Satisfaction have been examined in detail. A framework has been developed to evaluate productivity as a family of ratios. - Reproduced  aCivil service  aProductivity