00355pab a2200121 454500008004000000100002100040245007900061260000900140300001300149362000800162650002900170773003400199180718b2000   xxu||||| |||| 00| 0 eng d  aKelemen, Mihaela  aToo much or too little ambiguity: the language of total quality management  c2000  ap.483-98  aJun  aTotal quality management  aJournal of Management Studies