Sharma, Arvind K. <br/><br/>
Citizen's charters in India: a study of the implementation process 
by Arvind K. Sharma and Indu Sharma 
 - New Delhi  Indian Institute of Public Administration  2001 
 - 238p. 
<br/><br/> (Memeographed publication) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(Written off)<br/>India --Politics and government --1977<br/>Bureaucracy --India<br/>Transparency in government --India<br/>Public administration --India
<br/><br/><label>Dewey Class. No.: </label>B3x54 Sh23c