Narayana, B.V.L. <br/><br/>
Citizens charter and good governance: a case study of the ministry of railways 
by B.V.L. Narayana 
 - New Delhi  Indian Institute of Public Administration  2003 
 - 197p. 
<br/><br/> An APPPA M.Phil dissertation, 2002-03 (Guide: J.C. Kapur) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>APPPA<br/>Public administration - India<br/>Governance - India
<br/><br/><label>Dewey Class. No.: </label>APPPA 2002-03 NAR/17