Misra,Suresh and Pathania,Mamta <br/><br/>
Standards And Quality In Service Delivery 
By Suresh Misra and Mamta Pathania 
 - New Delhi  Indian Institute Of Public Administration  2012 
 - 64p. 
<br/><br/><label>ISBN: </label>8186641599 
<br/><br/><label>Subjects--Topical Terms: </label><br/>operations management<br/>effective service operations<br/>service operations
<br/><br/><label>Dewey Class. No.: </label>B3x54 M691s