Brown, Stanley A. <br/><br/>
Performance driven CRM: how to make your customer relationship management vision, a reality 
By Stanley A. Brown and Moosha Gulycz 
 - Ontario  John Wiley  2002 
 - 272p. 
<br/><br/><label>ISBN: </label>0470831618 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>T15 B815p