Johnson, Michael D. <br/><br/>
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system 
By Michael D. Johnson, Anders Gustafsson 
 - New Delhi  John Wiley  2000 
 - 214p. 
<br/><br/><label>ISBN: </label>8126509392 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer loyalty<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>T15 J634i