Friedman, Nancy <br/><br/>
Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed 
By Nancy Friedman 
 - New Delhi  Viva books  2004 
 - 149p. 
<br/><br/><label>ISBN: </label>817649612 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Consumer complaints
<br/><br/><label>Dewey Class. No.: </label>T347 F914