Belding, Shaun <br/><br/>
Dealing with the customer from hell 
By Shaun Belding 
 - Delhi  Macmillan  2000 
 - 181p. 
<br/><br/><label>ISBN: </label>0333936663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>T15 B41d