Hiebeler, Robert <br/><br/>
Best practices: building your business with customer-focused solutions 
By Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman 
 - New York  Simon & Schuster  1998 
 - 240p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management -- Case studies<br/>Customer services -- Quality control -- Case studies<br/>Customer services -- Management -- Case studies
<br/><br/><label>Dewey Class. No.: </label>T42 An23