Balachandran, S. <br/><br/>
Customer- driven services management 
by S. Balachandran 
 - New Delhi  Responcse Books  2004 
 - 304p. 
<br/><br/><label>ISBN: </label>0761932550 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services -- India -- Management
<br/><br/><label>Dewey Class. No.: </label>T15 B18c