Greenberg, Paul <br/><br/>
CRM at the speed of light : social CRM strategies , tools , and techniques for engaging your customers 
by Paul Greenberg 
 - 4th 
 - New Delhi  Tata MCGraw Hill  2010 
 - 647p. 
<br/><br/><label>ISBN: </label>9780070702523 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce<br/>Customer relations -- Management
<br/><br/><label>Dewey Class. No.: </label>T15 G82c