Schneider, Benjamin <br/><br/>
Service Quality : Research perspectives 
By Benjamin Schneider and Susan S. White 
 - Thousand Oaks  Sage  2004 
 - 185p. 
<br/><br/><label>ISBN: </label>0761921478 
<br/><br/><label>Dewey Class. No.: </label>T42 Sch57