Misra, Suresh and Pathania, Mamta <br/><br/>
Standards and quality in service delivery 
by Suresh Misra and Mamta Pathania 
 - New Delhi  IIPA  2012 
 - 64p. 
 - Consumer Education Monograph Series 13 .
<br/><br/><label>ISBN: </label>8186641599 
<br/><br/><label>Dewey Class. No.: </label>B3x54 M691st