Fitzsimmons,James.A. and Fitzsimmons,Mona.J. <br/><br/>
Service management : operations,strategy,and information technology 
By James A.Fitzsimmons. and Mona J.Fitzsimmons. 
 - 5th 
 - New Delhi  Tata McGraw-Hill  2006 
 - 605p. 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries -- Management
<br/><br/><label>Dewey Class. No.: </label>I5 F576