Kundo, Hare Krisna <br/><br/>
Citizen�s charter for improved public service delivery and accountability:  the experience of land administration at the local government in Bangladesh 

 -  2018 
 - p.226-237. 
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<br/><br/> Improved public service delivery and accountability have increasingly turned out to be important issues in public sector management. In Bangladesh, there has been noteworthy progress, including the introduction of citizen�s charter since 2008. This article explores the contribution of citizen�s charter in improving public service delivery and accountability at the local government land administration, adopting a qualitative longitudinal study. Analysis of the findings reveals that most of the service recipients are ignorant about the charter even after 8�years of its introduction. The charters are mainly producer dominated and their grand rhetorics are far away to achieve in reality. - Reproduced. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Citizen charter<br/>Local government - Bangladesh<br/>Public service delivery