01621nam a2200193Ia 4500008004100000100002500041245008100066260000900147300001500156504001200171520099300183650001601176650003101192650002501223773003301248906001601281999001901297952011101316181130s2018    xx            000 0 und d  aGuul, Thorbjorn Sejr  aThe individual-level effect of gender matching in representative bureaucracy  c2018  ap.398-408.  dMay/Jun  aA substantial literature links passive bureaucratic gender representation to better outcomes for represented citizens. However, because existing studies have been carried out primarily at the organizational level, it is not known whether these effects are caused by individual?level interaction or by organizational processes. This article investigates whether gender matching in individual relationships affects citizen outcomes. The context of the study is a program in which young job seekers without vocational training were assigned to a job counselor for one?on?one meetings. The article finds that gender matching has a positive effect on citizen outcomes and that this effect is partly explained by an increased level of effort on the part of the citizen. This implies that citizen outcomes can be improved by matching bureaucrats and citizens of the same gender or by providing training to bureaucrats to enable them to better serve citizens of the opposite gender. - Reproduced.  aBureaucracy  aRepresentative bureaucracy  aWomen in bureaucracy  aPublic Administration Review  aBureaucracy  c506906d506906  00104070aIIPAbIIPAd2018-12-07h78(3), May/Jun, 2018: p.398-408.pAR118701r2018-12-07w2018-12-07yAR