Aditi Baghla <br/><br/>
Service quality in retail banking  Balancing customer perception and expextation 

 - New Delhi  Bharti  2017 
 - 291p. 
<br/><br/><label>ISBN: </label>9789386608154 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banks and banking -- Customer services -- India -- Mālwa (Punjab)<br/>Customer services -- India -- Mālwa (Punjab) -- Quality control.<br/>Consumer satisfaction -- India -- Mālwa (Punjab)
<br/><br/><label>Dewey Class. No.: </label>T42x5433 B146