00318pab a2200121 454500008004000000100002000040245004500060260000900105300001200114362001200126650002900138773002900167180718b2001   xxu||||| |||| 00| 0 eng d  aRamaswamy, P.R.  aTools for implementing TQM in government  c2001  ap.59-71  aJul-Sep  aTotal quality management  aManagement in Government