01167nam a2200157 4500 509459 509459 190509b ||||| |||| 00| 0 eng d Stafford, Andrew B. 5293 Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler 2018 p.297-315. Police policy in England and Wales is to always explain to a member of the public who contacts the police what will happen as a result of them doing so. During initial contact between a victim of crime and the police, this task often falls to police call-handlers. This article examines information on police response activity provided to victims by police non-emergency call-handlers during such instances of contact. Empirical analysis highlights the importance that call-handlers place on providing accurate information on response activity to those who call the police, and the various challenges that they can encounter when attempting this. - Reproduced. Crime 5294 Police Journal: Theory, Practice and Principles Police ddc AR 0 0 ddc 0 0 383402 IIPA IIPA 2019-05-09 91(4), Dec, 2018: p.297-315. AR119634 2019-05-09 AR