01279nam a2200133   4500008004100000100002400041245012900065260000900194300001500203520086200218650001501080700002401095773002601119190514b           ||||| |||| 00| 0 eng d  aLoon, Nina Mari van  aConnecting governance and the front lines: how work pressure and autonomy matter for coping in different performance regimes  c2018  ap.435-451.  aHow frontline employees cope with perceived work pressure may be of direct influence on policy outcomes. This study contributes to the street‐level bureaucracy literature in several ways. First, we study both passive client‐oriented and active system‐oriented coping. Second, we analyse how these coping behaviours relate to work pressure and work autonomy. Finally, this article analyses whether these relationships are conditioned by the performance regime. Using a unique set‐up of hospital employees (n = 979) working in external and internal performance regimes, we find a higher level of system‐oriented active coping than client‐oriented passive coping. Moreover, we find that autonomy matters for system‐oriented coping and work pressure for client‐oriented coping, and that these relationships are context‐dependent. - Reproduced.  aGovernance  aJakobsen, Mads Leth  aPublic Administration