01390nam a2200169 4500 509568 509568 190514b ||||| |||| 00| 0 eng d Loon, Nina Mari van 5569 Connecting governance and the front lines: how work pressure and autonomy matter for coping in different performance regimes 2018 p.435-451. How frontline employees cope with perceived work pressure may be of direct influence on policy outcomes. This study contributes to the street‐level bureaucracy literature in several ways. First, we study both passive client‐oriented and active system‐oriented coping. Second, we analyse how these coping behaviours relate to work pressure and work autonomy. Finally, this article analyses whether these relationships are conditioned by the performance regime. Using a unique set‐up of hospital employees (n = 979) working in external and internal performance regimes, we find a higher level of system‐oriented active coping than client‐oriented passive coping. Moreover, we find that autonomy matters for system‐oriented coping and work pressure for client‐oriented coping, and that these relationships are context‐dependent. - Reproduced. Governance 5570 Jakobsen, Mads Leth 5571 Public Administration Public administration ddc AR 0 0 ddc 0 0 383506 IIPA IIPA 2019-05-14 96(3), 2018: p.435-451. AR119723 2019-05-14 AR