00868pab a2200169 454500008004000000100001800040245007200058260000900130300001200139362000800151520041200159650002900571650002100600700002300621700002300644773003100667180718b2000   xxu||||| |||| 00| 0 eng d  aGlazer, Craig  aRegulatory challenges: the US experience and its potential relvance  c2000  ap.42-46  aMar  aThis paper addresses two major regulatory challenges: political acceptance of the regulatory process and the regulator's ability to effectively influence and improve the qulatiy of service of the utilities it regulates in the U.S. It also outlines some of the steps that have been taken by regulators related to issues surrounding regulatory independence and customer oriented service quality. - Reproduced.  aPublic utilities - India  aPublic utilities  aSamudrala, Sridhar  aRavi Sankar, Raman  aASCI Journal of Management