Changing Nature of Public Service Delivery in India: An Analysis
- Bihar Journal of Public Administration
- 16(2), July-Dec. 2019. p. 150-156
The present paper underlines the paradigmatic shift in nature of the public service delivery in India owing to neo-liberal characteristics. There has been a departure in pattern of public service delivery from the concept of welfare state to public choice governance. Efficiency, people’s participation and partnership with private sector in mechanism of public service delivery have acquired significant place. Techno-economic changes, managerial inputs in governance and market forces have come to influence the delivery of public services. The components of New Public Management are now clearly visible. The present article finds that the blurring of boundaries between governments, private and non-profit sectors has given public service a broader meaning. Now, public service no longer refers exclusively to tasks performed by government, it involves working with NGOs and private sector as well. The present article does also suggest reforms in mechanism of delivery of public services in India.- Reproduced
Government accountability--India Public Service Delivery - India Governance-environment - India PPP