Mallika, V.V. creator text Nagarlok monographic eng

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54(2), Jun, 2022: p.19-41 Worldwide governments are being pushed to alter their government systems in order to provide citizen-centric service delivery through the use of cutting-edge Information and Communication Technology (ICT). The use of e-governance has emerged as a critical tool in the fight against the evils of mismanagement and corruption. Over the course of more than two decades, e-governance initiatives have been introduced in India. The present study is set in the context of the growing significance of governance, public service delivery and e-governance, which highlights various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-governance parameters of the Citizen Services Monitoring System (CSMS) initiative in urban areas of Telangana. Based on the study results, important policy suggestions have been provided. – Reproduced E-governance, Good governance, Participation, Responsiveness, Service delivery Nagarlok https://www.iipa.org.in/cms/public/uploads/548931658912211.pdf https://www.iipa.org.in/cms/public/uploads/548931658912211.pdf 220927