01657nam a22001817a 4500999001900000008004100019100002700060245011400087260001400201300003000215520092900245650009101174773001401265856006701279906001701346942000701363952010501370  c520611d520611220927b           ||||| |||| 00| 0 eng d  aMallika, V.V.  935031  aEffectiveness of e-governance initiatives in Telangana: A study of citizen services monitoring system (CSMS)   aNagarlok   a54(2), Jun, 2022: p.19-41  aWorldwide governments are being pushed to alter their government systems in order to provide citizen-centric service delivery through the use of cutting-edge Information and Communication Technology (ICT). The use of e-governance has emerged as a critical tool in the fight against the evils of mismanagement and corruption. Over the course of more than two decades, e-governance initiatives have been introduced in India. The present study is set in the context of the growing significance of governance, public service delivery and e-governance, which highlights various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-governance parameters of the Citizen Services Monitoring System (CSMS) initiative in urban areas of Telangana. Based on the study results, important policy suggestions have been provided. – Reproduced 

  aE-governance, Good governance, Participation, Responsiveness, Service delivery.933424  aNagarlok   uhttps://www.iipa.org.in/cms/public/uploads/548931658912211.pdf  aE-GOVERNANCE  cAR  00102ddc40709394668aIIPAbIIPAd2022-09-27h54(2), Jun, 2022: p.19-41pAR127194r2022-09-27yAR