Jayakumar, K. <br/><br/>
Quality management: electronic workflows and e delivery of government services 

 -  2001 
 - p.41-53. 
 - Oct-Dec 
<br/><br/> Planning for a comprehensive change management strategy would be necessary in the context of implementation of e Governance.  This paper lays out a plan for sensitizing the IT Managers to Institute changes in the work processes and provide a range of options for ongoing development in implementing e Governance initiatives. - Reproduced. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Electronic governance