01674nam a22001337a 4500999001900000008004100019100005300060245011500113260004700228300003200275520117900307773004701486942000701533  c522449d522449230411b           ||||| |||| 00| 0 eng d  aBell, E.Christensen, J. and Hansen, K.J. 937597  aResistance or capitulation? How discrete emotions shape citizens’ interactions with the administrative state  aAmerican Review of Public Administration    a52(8), Nov, 2022: p.535-557  aPublic administration researchers have found that unfavorable state actions can trigger negative emotions in citizens, but the behavioral consequences of these emotions have been understudied. We draw on psychological insights to predict how discrete emotional responses to unfavorable interactions with the state (specifically: administrative decisions to deny access to public benefits) will predict citizens’ coping behaviors, such as whether they voice grievances, file complaints, and seek information. We test our hypotheses using a survey of applicants of a notoriously burdensome, means-tested tuition-free college program in Oklahoma, USA. In line with our theoretical framework, we find anger increases opposition behaviors in reaction to losses of access to the program, whereas shame reduces opposition among citizens. We also find that fear increases information-seeking and resistance behaviors. The results demonstrate the role of discrete emotions in predicting state-directed citizen behaviors, but also provide the groundwork for applying the discrete emotions framework to other actors, such as public managers and street-level bureaucrats.- Reproduced   aAmerican Review of Public Administration    cAR