Public service delivery through Sewa Kendras in Punjab: A study of their working in SAS Nagar district
- Bihar Journal of Public Administration
- 19(2), Jul-Dec, 2022: p.155-165
Efficient public service delivery is a component of good governance and governments in India have made not only laws assuring right to service to the citizens but provided electronic kiosks known as ‘sewa kendra’ for quick service delivery. With this view in mind, the present paper assesses the impact of sewa kendras on efficient service delivery to the citizens. For this Shahibjada Ajit Singh Nagar (herein after S A S Nagar) was selected for the present paper. The paper is mainly based on primary sources of data collection. It applies observation method for obtaining information from the kendras. The paper finds that these sewa kendras are more effective in comparison to other such schemes but these kendras have not shown much promise mainly due to lack of finances, proper infrastructure, and management mechanism. – Reproduced
Right to service, Public service delivery, Sewa Kendra, Suwidha centres, SAS Nagar, Punjab.