00425nam a22001337a 4500020001800000082001300018100003000031245008700061260004400148300001000192650003200202650003300234650002400267  a9780520272941  aK95 H657  aHochschild, Arlie Russell  aThe Managed heart: commercialization of human feelingcby Arlie Russell Hochschild  aLondonbUniv. of California Pressc2012  a327p.  aEmotions - Economic aspects  aWork - Psychological aspects  aEmployee motivation