Goldfinch, S.Yamamoto, K. and  Aoyagi, S.  <br/><br/>
Does process matter more for predicting trust in government: Participation, performance, and process, in local government in Japan 

 - International Review of Administrative Sciences   
 - 89(3), Sep, 2023: p.842-863 
<br/><br/> Trust in government and its antecedents and development remain leading policy and research concerns. Drawing on a broadly representative online survey of 3100 respondents in Japan, we examine measures of trust in three local government actors. We find political participation is not associated with trust in local government, contrary to our expectations. Civic participation is associated with trust in the mayor, but not councillors or administrators. Satisfaction with services provided by local government, and positive perceptions of policy process, are associated with trust, with interactions suggesting process is the stronger antecedent. To develop greater trust in local government, it is important that public sector actors exhibit respect for rights and follow procedure, laws, and regulations, as well as deliver positive outcomes. – Reproduced <br/><br/>https://journals.sagepub.com/doi/abs/10.1177/00208523221099395<br/>