Moynihan, Donald and Herd, Pamela

Administrative burdens as a global public management phenomenon - Asia Pacific Journal of Public Administration - 45(4), Dec, 2023: p.342-344

Administrative burdens have been conceptualised as people’s experience of policy implementation as onerous, taking the form of learning, compliance and psychological costs that people experience in their interactions with the state (Heinrich, Citation2018; Herd & Moynihan, Citation2018; Masood & Nisar, Citation2021; Peeters, Citation2020). Such burdens can have a large effect on whether people can access benefits or rights to which they are entitled, and shape public beliefs about their relationship with government. They can also make it harder for public officials to do their jobs.- Reproduced
https://www.tandfonline.com/doi/full/10.1080/23276665.2023.2242977