Sharma, S .D. and Sanyal, Moloy  <br/><br/>
ISTM Journal of Training Research and Governance   

 - 1(2), Aug, 2021: p.35-44 
<br/><br/> Quality of public service delivery depends on capacities of civil servants. iGOT Karmayogi platform is envisaged as a robust, do-all digital platform on which National Programme of Civil Service Capacity Building in the form of Mission Karmayogi, will be accomplished. Critical to the targeted accomplishment of setting a new system of capacity building of civil servants is identification of their required competencies and bridge competencygaps wherever and whenever they are found. It is a just-in-time, pin-pointed approach of meeting targeted gaps in competencies. Therefore, success truly lies in correct ways of documenting required competencies and a smart seamless way to fill the gaps with optimal precision. In this Article an effort has been made to bring out the nuances of identifying competencies of a sampled position through description of roles and activities that are operational in Central Secretariat. As Central Secretariat is the hub for highest level policy formulation for public good; this article also indicates ways to bring ‘Citizen’s Delight, in its disposition.- Reproduced <br/><br/>https://www.istm.gov.in/home/rti_disclosure/235<br/>