Nagar, Priyanka R. and Saxena, Shabnam  <br/><br/>
Identifying grievance handling procedures in Indian manufacturing and service organizations: A comprehensive study  

 - Focus WTO: Journal of WTO and International Business   
 - 25(3), Jul-Sep, 2023: p.34-45 
<br/><br/> The G20 Summit in New Delhi in September 2023 deliberated upon global issues which are at the forefront. It concluded with the G20 New Delhi Leaders’ Declaration with an announcement on the inclusion of the African Union as a permanent member of the grouping under the heading ‘Creating a More Inclusive World’. The African Union and the myriad of preferential trade agreements and integration efforts currently undergoing in the vast continent have generated a lot of interest and remain at the center stage. – Reproduced <br/><br/>https://publication.iift.ac.in/Articles/247.pdf<br/>