01264nam a22001097a 4500008004100000100004800041245009200089260004600181300003200227520084900259773004601108240328b           ||||| |||| 00| 0 eng d  aWani, Aijaz Ashraf and Parray, Janan Ahmad   aRationalisation of the durbar move: A step towards good governance in Jammu and Kashmir  aIndian Journal of Public Administration    a70(1), Mar, 2024: p.140-157  aDigitisation of records and the subsequent implementation of e-Office1 software in various Durbar Move2 offices of the Union Territory (UT) of Jammu and Kashmir (J&K) has changed the concept and nature of governance significantly. With the implementation of e-Office software in various departments of the Civil Secretariat, there has been a significant impact on the governance efficiency and service delivery in the UT. The present paper attempts to understand, examine, and analyse the impact of e-Office software on the delivery of governance services in J&K. It is an endeavour to understand how the new system of e-Office enables the administrative apparatus and enables the governance to be more responsive, accountable, transparent, and citizen-friendly. – Reproduced 

https://journals.sagepub.com/doi/full/10.1177/00195561231204609
  aIndian Journal of Public Administration