Wani, Aijaz Ashraf and Parray, Janan Ahmad creator text Indian Journal of Public Administration monographic eng

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70(1), Mar, 2024: p.140-157 Digitisation of records and the subsequent implementation of e-Office1 software in various Durbar Move2 offices of the Union Territory (UT) of Jammu and Kashmir (J&K) has changed the concept and nature of governance significantly. With the implementation of e-Office software in various departments of the Civil Secretariat, there has been a significant impact on the governance efficiency and service delivery in the UT. The present paper attempts to understand, examine, and analyse the impact of e-Office software on the delivery of governance services in J&K. It is an endeavour to understand how the new system of e-Office enables the administrative apparatus and enables the governance to be more responsive, accountable, transparent, and citizen-friendly. – Reproduced https://journals.sagepub.com/doi/full/10.1177/00195561231204609 Indian Journal of Public Administration 240328