01562nam a22001097a 4500008004100000100004900041245014000090260004600230300003300276520109700309773004601406240621b           ||||| |||| 00| 0 eng d  aFerdous, J., Bhuiyan, M.D.I. and  Kha, N.A.   aExploring the performance of and the citizens’ trust in local government institutions (LGIS) at the grassroots: Views from Bangladesh  aIndian Journal of Public Administration    a70(2), Jun, 2024: p,.356-369  aConsidering the dearth of research on the performance of and the citizen’s trust in local government institutions (LGIs) in Bangladesh, this study focuses on Union Parishad (UP)—the lowest tier of LGIs at grassroots. By combining both quantitative and qualitative methods of investigation, primary data through questionnaire survey among service recipients and through key informants’ interviews with service providers have been collected, triangulated and analysed. The study, by evaluating institutional performance of the UPs against several variables, unveils a low level of citizen’s trust in UPs resulting from a low level of satisfaction regarding its performance. While the citizens identify the lack of timeliness, unfair practices and disrespectful behaviour during service delivery among key reasons behind the lack of trust, the institutional actors criticise the lack of institutional autonomy and resources for the poor performance and failures in satisfying local demands at the grassroots.- Reproduced 

https://journals.sagepub.com/doi/full/10.1177/00195561231221814
  aIndian Journal of Public Administration